Infiniti’s Protection Plans

Infiniti maintenance and protection plans and add-ons are great ways to avoid unexpectedly expensive repair costs on your furnace, heat pump, air conditioning systems, and more.

Maintenance Only Plans

for Furnaces, Air Conditioners, and or Heat Pumps 

Furnace OR AC $9.99 /mo + Tax
Furnace & AC $18.99 /mo + Tax
Furnace & Heat Pump $18.99 /mo + Tax

  • Annual 21- point inspection

  • Safety check for gas and carbon monoxide

  • No dispatch or diagnostic fees

  • Protect your budget and avoid unexpected expenses with annual maintenance checks

  • Unlimited, No-Charge service Calls

  • Discounts on Repairs

  • Exclusive Product Savings

  • No Contract, 60-day Cancellation

  • When the tune-up is complete, you get a  detailed report with the results of the inspection, and recommendations to keep your equipment running safely and efficiently

  • We include 16 x 25 x 1 filters. If any other filter is needed, we can provide them at a discounted price

Protection Only Plans

Furnace OR AC $15.99 /mo + Tax
Furnace & AC $26.99 /mo + Tax
Furnace & Heat Pump $26.99 /mo + Tax

for Furnaces, Air Conditioners, and or Heat Pumps 

  • Annual 21- point inspection

  • Safety check for gas and carbon monoxide

  • No dispatch or diagnostic fees

  • Protect your budget and avoid unexpected expenses with service calls

  • Up to $750 in parts & labour coverage per year

  • Unlimited, No-Charge Service Calls

  • Discounts on Repairs

  • Exclusive Product Savings

  • No Contract, 60-day Cancellation

  • If your furnace, AC, or heat pump breaks down, we’ll send a fully licensed technician to fix it. We’ll schedule your appointment as a priority 

Complete
Infiniti Plan
$43.99 /mo +tax

for Furnaces, Air Conditioners, and or Heat Pumps with up to $1,500 in parts and labour coverage per year

  • Annual 21- point inspection

  • Safety check for gas and carbon monoxide

  • No dispatch or diagnostic fees

  • Protect your budget and avoid unexpected expenses

  • Up to $1500 in parts & labour coverage per year

  • Unlimited, No-Charge Service Calls

  • Discounts on Repairs

  • Exclusive Product Savings

  • No Contract, 60-day Cancellation

  • Parts and Labour coverage for furnace repairs or parts replacements, with a few exceptions.

  • Coverage for all heating systems (except boilers), even if you didn’t buy them from Infiniti

  • When your tune-ups are complete, you get a  detailed report with the results of the inspection, and recommendations to keep your equipment running safely and efficiently.

  • We include 16 x 25 x 1 filters. If any other filters are needed, we can provide them at a discounted price.

Add-on plan options are included with all main plans

  • Humidifier $4.99 /mo

  • HRV Systems  $9.99 /mo

  • Ductless Systems  $29.99 /mo

  • Gas Fireplaces $15.99 /mo

  • Water Heater $5.99 /mo

An average Furnace, Heat Pump, or Air Conditioner repair cost on major parts exceeds well over $800, but a low monthly payment plan protects you against that.

Why do Infiniti Plans Matter?

Our maintenance and protection plans give you flexible options to choose from based on your needs. You will receive same-day service and priority on any repairs.

General Terms and Conditions

1. TERM OF PLAN
Your plan coverage begins 14 days after you have enrolled in the application Plan (your “Coverage Date”) and remains in effect for an initial period of one year.

2. RENEWAL OF YOUR PLAN
For your convenience, there is an automatic renewal process. Your plan will renew each year on the anniversary of your coverage date (your “Anniversary Date”) unless you have given us notice prior to your anniversary date that you do not wish to renew your plan, or we have given you notice prior to your anniversary date that your plan will not be renewed.

3. PLAN COVERAGE
Your Plan coverage applies only to single-family residences, be it a house, townhouse, or condominium. Equipment located in commercial properties or in residences that are used as businesses is not eligible for coverage. If you have more than one piece of the same equipment or system, plan coverage is limited to the first such piece of equipment that we service, repair, or maintain under the plan.

4. PLAN CANCELLATION
We may discontinue or cancel your plan at any time. We will complete any repairs or part replacements covered by your plan for which you have notified us prior to the date the plan is discontinued or canceled. We may also cancel your plan if you fail to meet any of your obligations (including payment obligations). You can contact us to cancel your plan by calling or emailing us.

5. MOVING
If you are moving to a new residence, you have two options for your plan:

a) Transfer your plan: if you move, your plan is transferable to your new residence, provided you move within our service area. Your plan will be canceled at your old residence, and you will be billed for the remaining installments owing for the plan. Those bill installments will then be applied as a credit on your first bill to the new residence. A new plan will be created for your new residence, which will remain in effect for an initial period of one year.

b) Cancel your plan: If you choose not to transfer your plan to your new residence, or your new residence is not located within our service area, you will NOT be billed out for the remaining installments of your plan.

6. PAYING FOR YOUR PLAN
The plan is payable in installments. By paying in installments, you agree to pay the charges at the intervals described in the enclosed letter. Applicable taxes (including HST) will be added to each installment when billed. Acceptable methods of payment, which currently include preauthorized payment by check. Amounts will be billed in advance of the pay period to which they apply and are payable by the due date shown on the bill. A late payment charge will apply to all overdue amounts on your bill, including applicable taxes, at a rate of 1.5% per month or 18% per year (for an effective rate of 19.56%).

7. RATE PLANS ARE SUBJECT TO CHANGE
Due to inflation, our prices will need to adjust once in a while. If our plans change, the new changes will take effect within 3 months with adequate communication.

Last update: June 2023.

Plan Inclusions & Exclusions

Furnace parts covered in your Protection and/or Complete plan:

  • Aqua stat controls

  • Automatic gas control valves

  • Automatic vent damper/motor

  • Blower/component

  • Door switch 

  • Electric ignition system 

  • Fan and limit controls 

  • Fan motor 

  • Flame spreader 

  • Flow switch 

  • Furnace low voltage circuit fuse 

  • Gas burner and orifices 

  • Gas regulator 

  • Heating circuit transformer 

  • Pilot burner 

  • Power burner motor 

  • Pulley and belt 

  • Relay 

  • Roll out switch 

  • Summer/winter switch 

  • Thermocouple/generator 

  • Vent system pressure switch 

  • Ventor motor assembly

Furnace parts excluded in your Protection and/or Complete plan:

  • Heat exchanger 

  • Heating coil (air handler) 

  • Firebox/combustion chamber 

  • Wi-Fi enabled thermostats 

  • Low and high water cut-o valves 

  • Circulating pumps 

  • Zone valves 

  • Parts added on to accommodate ancillary equipment 

  • Replacement of complete heating unit

Parts covered under AC or Heat Pump Protection and/or Complete plan:

  • Add-on fan centres 

  • Capacitor Line components 

  • Internal copper tubing 

  • Low ambient temperature sensor 

  • Add-on indoor fan relay 

  • Cooling contactor/relay 

  • Evaporator coil Internal electrical wiring 

  • Condenser fan motor 

  • Thermostat

  • Fan blade

  • Pressure switch

  • Service valve

Parts excluded under AC or Heat Pump Protection and/or Complete plan:

  • Compressor and condenser coil replacement 

  • Repairs required within the furnace or air handler

OTHER TERMS

• We will not reimburse you for the costs of services or parts replacement performed by contractors that have not been authorized by us.
• Except as specifically provided, your plan coverage is nonrefundable. Your plan coverage is not transferable to another residence.
• We have the right to change, from time to time, any term that applies to your plan, including any plan rates and charges, by sending you prior notice of the change and such change will be effective 30 days after the date set out in that notice.
• We may sell, assign or otherwise dispose of, or grant a security interest in, all or part of our right and interest in this agreement to anyone else, without notice to you or your consent. To the extent not prohibited by law, you will not assert against any transferee any claims, defences, set-offs, deductions or counterclaims which you may now or in the future be entitled to assert against us.The costs of redecoration and restoration costs required as a result of any work performed in connection with any of the Plans are not covered. This includes wall-coverings, drywall, plaster, wallpaper, paint, floor coverings, tile, cabinetry, countertops, landscaping or repair of any structural or cosmetic defects.

Additional cleaning that is required due to insufficient maintenance prior to joining any Protection Plan and/or  Maintenance Plan is excluded from coverage and will be charged to you at our standard labour rate (currently $119 + tax). Although we may attempt to remind you from time to time of any annual check-up or cleaning to which you may be entitled, we are not obligated to do so and you are responsible for contacting us to arrange any such annual check-up or cleaning at a mutually convenient time. We will not be responsible for any annual check-up or cleaning that is not provided due to you failing to contact us.